What conditions are eligible for refund?
Please inspect your package for freight damage.

Contact us within 7 days of receipt of order for any of the following reasons:

   *Product damaged due to shipping

   *Product not as advertised

   *Wrong quantity shipped

   *Wrong item shipped

Get initial claim information from the delivery person, then notify COLLAGEN COMPLETE. We will not handle any of the above claims after 30 days of the invoice date.

Once we receive your package and inspect it, we will ship you the correct item, or you should receive credit within 2 weeks to your credit card by our accounting department.

Shipping charges and all other service charges are non-refundable.

Your card will be credited on receipt of the return, and you will be notified via email.